FAQ
Frequently asked questions
Orders
Does Majestic have a standard price list with discount structure?
Yes, for more information please contact Majestic.
Can I order printed or embroidered products at Majestic?
Yes, Majestic can print or embroider many clothing items and PPE. Please contact our sales team.
Can I return my order?
Yes, within 10 days after approval by customer service. Submit your return via backoffice@majestic.nl and follow the instructions at this link.
What does the abbreviation next to the price mean?
Prices are shown per unit. Examples: PR = Pair, DZ = Dozen, ST = Piece, DSP = Dispenser, BAG = Bag, CS = Box, SET = Set, COL = Colli, OD = Outer box, ROL = Roll, PK = Package.
I don’t see any prices. Why is that?
You must be logged in with an account to view prices. After logging in, both gross and net prices will be visible.
Which products are in stock at Majestic and how can I tell?
In-stock products have a green check mark and are delivered within 1-2 working days. Special orders have an orange dot and longer delivery time.
Will I receive an order confirmation after placing my order?
After placing your order you will receive an email confirmation, followed by an official order confirmation once reviewed by our sales department.
How do I place an online order?
Create an account via Register. After approval (within one working day), you can place online orders.
How can I place my order?
You can order via our webshop, by email or via EDI. Contact information is available on the contact page.
Do I need to register first before placing an order?
Yes, you need an account to place an order. Register via this page. You can request a quote without an account.
Can I place an order immediately after creating an account?
No. When you create an account, our sales department will receive your request. This takes about one working day. Once approved, you can view prices and place orders online.
I forgot my login details. What now?
You can request a new password using your email address (login name). Go to Forgot password and follow the instructions.
I want to become a Majestic client. How do I create an account on the website (login and password)?
You can register as a new customer via the registration form on the Register page.
Shipping and Delivery
Who does Majestic supply?
Majestic sells only to resellers and not end users.
What are the delivery charges?
For shipping outside of the Benelux, contact our Export department.
What are the delivery times for orders inside and outside the Netherlands? And for products that are not in stock?
Delivery times are shown under products in the webshop. Contact your designated contact for faster delivery.
Does Majestic have its own transport service?
Majestic works with partners like DHL, and does not have its own fleet.
Can I get my order delivered on Saturday?
Currently, Saturday delivery is not available. Deliveries are Monday to Friday.
Can I pick up my order instead of getting it delivered?
Yes, you can pick up orders at our distribution centre in Bergen op Zoom under specific conditions.
Can I have my parcel delivered to a different address this once?
Yes, after logging in you can choose an alternate delivery address at checkout.
Can Majestic orders be delivered directly to my customer in neutral packaging?
Yes, and you can also have your logo printed on packaging. Indicate preference during ordering.
Products
From what height is fall protection required?
In the Netherlands, fall protection is mandatory from a height of 2.5 meters when there is a risk of falling and no other safety measures are possible.
Does Majestic inspect fall protection equipment?
No, inspections are carried out by the supplier. You can request certificates via Majestic's sales team.
Which lens coating is best to use?
For impact or splash risks, an anti-scratch coating is suitable. In humid or temperature-changing environments, an anti-fog coating is preferred. A combination is possible.
Do you also sell prescription safety glasses?
Yes, Majestic offers prescription safety glasses with various coatings like anti-reflective and colored filters. Contact our sales team for more information.
When should you use which lens?
Each lens type serves a different purpose. For example: clear for general use, amber for contrast, sun/I-O lens for bright environments, welding lenses, variomatic for changing light, HD for sharpness, and polarized for comfort.
What is the difference between polycarbonate and cellulose acetate lenses?
Polycarbonate lenses are light, impact-resistant, and often scratch-resistant, but less chemical-resistant. Cellulose acetate lenses are scratch-resistant and more suitable for chemical environments.
Is a baseball cap (bump cap) suitable for construction?
No, a bump cap only provides light head protection. A certified safety helmet conforming to EN 397 is required on construction sites.
What is the service life of an inner harness?
It depends on various factors. Always consult the manufacturer or Majestic's sales team for specific advice.
What is the lifespan of a safety helmet?
Depends on the material and conditions. Generally: PE ~3 years, ABS/PA/PC/Textile phenol ~5 years, fiberglass-reinforced polyester ~10 years. Always follow the manufacturer's instructions.
Does a plastic toe cap offer the same protection as a steel one?
Yes, both meet safety standards. However, damage is more easily visible on a steel cap than a plastic one.
Which safety shoes are suitable for which working conditions?
Safety shoes must comply with EN ISO 20345 and are classified as SB, S1, S1P, S2, S3, S4, or S5. Additional symbols indicate specific applications.
How long does a filter last during use?
The lifespan depends on contamination, moisture absorption, and possible leaks. Usage time should be determined case by case.
At what dB(A) level is hearing protection mandatory?
Hearing protection must be available from 80 dB(A) and is mandatory from 85 dB(A). Employers must take technical measures and use signage.
What is the difference between polyester/cotton and cotton/polyester?
Polyester/cotton offers colorfastness and low moisture absorption. Cotton/polyester offers insulation and better moisture absorption. Both are durable and washable.
Which coverall materials are suitable for chemical protection?
Suitability must be assessed by experts. Contact Majestic's sales team for professional advice.
Which glove is suitable for which task?
The standards for work gloves indicate their general suitability. For specific advice, contact Majestic's sales team.
What do the EN 388:2016 and EN ISO 374:2016 standards mean?
In 2016/2017, the EN 388:2016 and EN 374:2016 glove standards were updated. These define performance levels for mechanical and chemical risks.
Does Majestic provide Supplier's Declarations of Origin (LvO)?
Yes, these declarations are available via Majestic's sales team upon request.
Where can I find a size chart?
If available, the size chart is listed on the brand page of the supplier. See Our Brands.
Are Majestic products listed on EZ-Base?
A selection of Majestic’s product range is available on EZ-Base. You can also create your own catalog via EZ-Base.
Can I receive product data for use on my own website?
Yes, contact Majestic's sales team for product data exports.
Can I receive product images from Majestic?
Yes, product images can be requested from our sales team.
Can I get a product sheet or CE certificate of an article?
Yes, if you are logged in you can find this on the product detail page. If unavailable, contact Majestic's sales team.
Sales Support
How do I subscribe to and unsubscribe from email newsletters?
Sign up via the 'Register newsletter' page to receive updates on promotions and news.
How can I stay updated on promotions and special deals?
Subscribe to our monthly newsletter to receive product offers and innovations.
Do you issue a printed catalogue periodically?
Majestic is developing a new catalogue. Two versions will be available. Contact us for more info.
What training opportunities does Majestic offer?
We offer Retail Training Days and customised PPE courses. Contact your representative.
I would like to attend a Retail Training Day. When are the training days scheduled and how do I register?
These are held three times a year at our head office in Spijkenisse.
Payments
Can I pay for my order online?
Currently, we do not offer online payments. You will receive an invoice after ordering.
What is your payment term?
Our standard term is 14 days from the invoice date unless agreed otherwise in writing.
Where can I find bank details, such as BIC code, VAT number, Chamber of Commerce registration number, EORI number and DUNS number?
Our banking and legal details are listed on our Contact page.
Organization
What are your opening hours?
Visit our Contact page for current hours of our head office, warehouse and safety shop.
Do you have any vacancies?
Yes, all job openings are listed on our Career Opportunities page.
Where can I find your contact details?
Our Contact page contains all phone numbers, email addresses, and locations.
Certifications and CSR
Does Majestic have a CSR policy?
Yes, we aim to reduce environmental impact in all our business decisions. See our Policy page.
Are you certified?
Yes, we are ISO 9001:2008 certified and hold the Safety Sign certificate.